Thinking of returning an item supplied by QGP LTD?

Our Returns Support Desk will guide you through QGP LTD Returns Policy:

QGP LTD Customer Support
The College Business Centre
Uttoxeter New Road
Derby
DE22 3WZ
Tel: 01332 869 243

Email: refunds@qgpsolutions.com

Our 30-day returns guarantee

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item and we will issue a full refund for the price you paid for the item. Please note: we can only accept the return of items if they are faulty and you have not applied for and used the password for items supplied in electronic format.

In the event of QGP LTD sending you a replacement for a damaged, defective or wrong item, you must return the item to QGP Ltd within 30 days. QGP LTD reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which QGP LTD confirms we will issue a replacement.

This returns policy does not affect your statutory rights:

Your Statutory Rights - Cooling-off Period

1 . Purchases

At QGP LTD we want you to be happy every time you use our products. Occasionally though, we know you may want to return items. That is why under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products. We regret that we cannot accept cancellations of contracts for the purchase of any QGP LTD product that involves a password that you have applied for and used to make a full access to QGP LTD materials supplied to you.

For your protection, we recommend that you use a recorded-delivery service when making a return to QGP LTD, Derby DE22 3WZ.

Please note that you will be responsible for the costs of returning the items to us unless QGP LTD delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, within 30 days from the time of your notification to us, QGP LTD will assume that you no longer wish to proceed with your claim. You should be aware that once QGP LTD begin the delivery process you will not be able to cancel any contract you have with us.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge.

Other statutory rights

For more information about your other statutory rights, please visit the Governments Consumer Gateway web site at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4

Our Refunds Policy

This page describes how we calculate refunds. Our refunds policy does not affect your statutory rights. Some notes about refunds:

• When you send your item back to QGP LTD, QGP LTD will process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of QGP LTD receiving your return.
• You can also view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account after four weeks from the day you sent QGP LTD your return, please contact QGP LTD for further assistance.
  Note: QGP LTD cannot generate refunds for items purchased from third-party sellers. Only your seller can generate a refund. If you have difficulty obtaining a refund from your seller.
  QGP LTD Returns Support Desk will guide you through QGP LTD Returns Policy and provide you with a printable personalised return label.
  How Refunds Are Calculated
  Items returned because they are damaged, defective or incorrect
  If you are returning an item because of an error on the part of QGP LTD or because it is damaged or defective, QGP LTD will refund the delivery charges incurred in sending the item to you and QGP LTD reimburse your costs in returning it to us.
  Items returned within the seven-day cooling off period
  By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
  Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, QGP LTD will refund the cost of the item and the cost of sending the item to you as follows:
• where you are returning an item that was part of a larger order, QGP LTD will refund the per-item charge for delivery that you incurred;
• where you are returning an entire order, QGP LTD will refund applicable delivery charges that you incurred;or
• QGP LTD will refund standard postage charges for items delivered outside the UK